The Day After Tomorrow

AI in Customer Service: Elevating Support with Smart Automation

🎙️ AI in Customer Service: Elevating Support with Smart Automation

AI is transforming customer service—enhancing efficiency, personalization, and automation while maintaining the human touch. But how can businesses strike the right balance between AI-powered automation and human support?

In this episode of The Day After Tomorrow, hosts Damien Bonnefoux and Mohamed AbdAlhamid sit down with Ganesh Hegde, AI strategist and Manager of Technical Support Engineering at Salesforce, to explore the future of AI-driven customer engagement.

Key Topics Covered:
- The role of AI in modern customer service and support strategies
- AI-powered automation vs. human interaction: Finding the right balance
- Real-world use cases of AI chatbots, virtual assistants, and predictive support
- Challenges, risks, and best practices for implementing AI in customer service
- The future of AI in customer engagement and smart automation

Special Focus: AI-Powered Personalization & Proactive Support
Ganesh shares expert insights from Salesforce and beyond, showcasing how AI is reshaping customer experiences, increasing efficiency, and proactively resolving issues before they arise.

🎧 Tune in now and discover how AI can elevate customer service and transform business success!

AI Monetization: Turning Innovation into Profit

🎙️ AI Monetization: Turning Innovation into Profit

AI is everywhere—but how can businesses turn AI innovation into sustainable revenue? In this episode of The Day After Tomorrow, hosts Damien Bonnefoux and Mohamed AbdAlhamid sit down with Prof. Dr. Patrick Glauner, a leading AI strategist, executive advisor, and quantum computing expert, to break down the business of AI monetization.

Key Topics Covered:
- Business models for AI monetization: AI as a product, service, or data business
- Industry shifts: How AI is transforming revenue streams
- Ethical and regulatory challenges in AI commercialization
- Real-world case studies on AI-driven profitability
- The role of quantum computing in AI’s future

Special Focus: AI as a Business Asset
Dr. Glauner brings a wealth of expertise, from advising governments and Fortune 500 companies to driving AI research and monetization strategies. This episode is a must-listen for entrepreneurs, investors, and business leaders looking to harness AI for real-world impact and profitability.

🎧 Tune in now and discover how to maximize AI’s business potential!

Fueling AI Innovation: Unlocking the Power of Data as a Service

🎙️ Fueling AI Innovation: Unlocking the Power of Data as a Service

In the AI-driven era, data is the new fuel—powering innovation, training models, and shaping the future of technology. But how can businesses and AI developers access, monetize, and leverage high-quality datasets effectively?

In this episode of The Day After Tomorrow, Damien Bonnefoux and Mohamed AbdAlhamid sit down with Dr. Prathik Roy, Product Director at Springer Nature, to explore the world of Data as a Service (DaaS) and its transformative impact on AI.

Key Topics Covered:
- What is Data as a Service, and why is it crucial for AI development?
- Real-world applications of DaaS across industries like healthcare, energy, and research
- Challenges and solutions in accessing and monetizing quality datasets
- The role of SciGraph in AI and its contributions to innovation
- Emerging trends and the future of data in AI and ML

Special Focus: Ethical & Strategic Data Use
Dr. Roy brings deep insights into the business, ethical, and technical aspects of DaaS, helping founders, researchers, and AI developers navigate data accessibility, licensing, and monetization in an AI-first world.

🎧 Tune in now and discover how to unlock the power of data for AI innovation!

Agentic AI: Shaping the Future of Autonomous Decision-Making

🎙️ Agentic AI: Shaping the Future of Autonomous Decision-Making

AI is evolving beyond automation—Agentic AI is here to revolutionize decision-making, strategy, and execution. In this episode, Damien Bonnefoux and Mohamed AbdAlhamid welcome Youssef Kamal, Director of Data at ADVA and AI expert, to explore how Agentic AI is unlocking new levels of autonomy in business and technology.

Key Topics Covered:
- What is Agentic AI, and how does it redefine autonomous systems?
- Real-world applications of Agentic AI in various industries
- Addressing ethical challenges and building trust in autonomous AI
- The future of AI-driven decision-making and its societal impact
- Practical strategies for businesses adopting Agentic AI solutions

Special Focus: The Next Evolution of AI
With deep expertise in AI, data science, and digital transformation, Youssef Kamal shares cutting-edge insights on how Agentic AI is shaping the future of work, automation, and problem-solving across industries.

🎧 Tune in now and discover how Agentic AI is redefining the role of AI in business and beyond!

AI for a Greener Future: Harnessing Technology to Drive Sustainability

🎙️ AI for a Greener Future: Harnessing Technology to Drive Sustainability

AI is revolutionizing sustainability, offering new ways to tackle climate challenges, optimize energy use, and drive innovation in renewable resources. In this episode, Damien Bonnefoux and Mohamed AbdAlhamid welcome Marek Miltner, a pioneering AI researcher and sustainability advocate, to explore the transformative role of AI in creating a greener future.

Key Topics Covered:
- The role of AI in tackling global environmental challenges
- Real-world AI applications in renewable energy and sustainable mobility
- Overcoming obstacles to AI adoption in sustainability initiatives
- Future trends and innovations in AI-driven sustainability solutions
- Practical strategies for businesses aligning AI with sustainability goals

Special Focus: AI-Powered Climate Action
With experience spanning academia, industry, and global think tanks, Marek Miltner shares expert insights on how AI is reshaping environmental policy, optimizing energy grids, and accelerating the transition to a cleaner, more sustainable world.

🎧 Tune in now to discover how AI can power a smarter, greener future!

AI Leadership for Governance: Strategies for Tomorrow's Business Success

🎙️ AI Leadership for Governance: Strategies for Tomorrow’s Business Success

As AI transforms industries, organizations must adopt robust governance strategies to balance innovation with compliance. In this episode, Damien Bonnefoux and Mohamed AbdAlhamid sit down with Eerik Heijari, COO at Sofigate, to explore the role of AI governance in ensuring ethical, scalable, and effective AI implementation.

Key Topics Covered:
- Understanding AI governance and its impact on business success
- Real-world strategies for implementing AI governance frameworks
- Aligning AI policies with global regulations and compliance standards
- The role of ethical AI in decision-making and operational efficiency
- How businesses can enhance ROI through AI leadership and governance

Special Focus: AI Governance for Competitive Advantage
With over 20 years of experience in business technology transformations, Eerik Heijari shares invaluable insights on how companies can develop AI governance strategies that drive growth, enhance operational efficiency, and ensure regulatory compliance.

🎧 Tune in now to gain expert insights and future-proof your AI strategy!

AI at the Helm: Driving Digital Transformation for Strategic Business Advantage!

🎙️ AI at the Helm: Driving Digital Transformation for Strategic Business Advantage

As AI accelerates the pace of digital transformation, businesses must adapt or risk falling behind. In this episode, Damien Bonnefoux and Mohamed AbdAlhamid sit down with Bishoy Ishak, a digital transformation expert, to uncover the strategies that drive business success through AI and automation.

Key Topics Covered:
- Assessing digital maturity: Are you ready for AI-driven transformation?
- Leveraging digital transformation for growth, scalability, and customer engagement
- Best practices for vendor management in AI and IT investments
- Emerging trends: The future of AI in business operations and decision-making
- The role of leadership and change management in transformation success

Special Focus: AI-Powered Digital Transformation
With over 20 years of experience leading innovative tech solutions, Bishoy Ishak shares real-world insights on integrating AI into business strategies, optimizing operational efficiency, and ensuring a competitive edge in an evolving digital landscape.

🎧 Tune in now and future-proof your business with AI-driven digital transformation!

Elevate and Illuminate: Unraveling Your 'Why' in the Economic Maze!

🎙️ Elevate and Illuminate: Unraveling Your ‘Why’ in the Economic Maze

In today’s unpredictable economic landscape, knowing your ‘Why’ is more crucial than ever. In this episode, Damien Bonnefoux and Mohamed AbdAlhamid dive into a thought-provoking conversation with Lisa Schermerhorn, a transformational leader and bestselling author, to explore how understanding your personal and business ‘Why’ can fuel resilience, clarity, and success.

Key Topics Covered:
- The power of defining your ‘Why’ to navigate economic uncertainty
- Actionable strategies to align your business with your deeper purpose
- How successful entrepreneurs leverage their ‘Why’ for sustainable growth
- The role of mindset in overcoming challenges and adapting to change
- Practical tools for self-discovery and resilience in business and life

Special Focus: The Entrepreneur’s Guide to Purpose-Driven Success
With over two decades of experience in human behavior and leadership, Lisa Schermerhorn shares transformative insights on how unlocking your ‘Why’ can drive clarity, motivation, and long-term business success.

🎧 Tune in now and discover how your ‘Why’ can be the key to thriving in uncertain times!