234
Downloads
21
Episodes
CogCast (previously The Day After Tomorrow) by Cogya is a podcast designed to equip businesses, executive leaders, entrepreneurs, and startup founders with the insights needed to navigate an evolving business landscape. Through expert discussions and real-world case studies, the podcast explores key themes, including business resilience, AI-driven innovation, digital transformation, financial strategies, and market adaptation.
Cogcast features several formats with our two sets of hosts: Mohamed AbdAlhamid & Damien Bonnefoux, with our esteemed guests, and Mark & Grace hosting our AI-to-AI episodes of Cogcast.
From tackling economic challenges to leveraging the latest advancements in technology, CogCast provides actionable strategies to help businesses thrive. Whether you're building a startup, scaling a company, or exploring the future of Artificial intelligence (AI) and business, this podcast delivers the knowledge and inspiration to stay ahead in a rapidly changing world.
Episodes
Tuesday Mar 11, 2025
Tuesday Mar 11, 2025
🎙️ AI in Customer Service: Elevating Support with Smart Automation
AI is transforming customer service—enhancing efficiency, personalization, and automation while maintaining the human touch. But how can businesses strike the right balance between AI-powered automation and human support?
In this episode of The Day After Tomorrow, hosts Damien Bonnefoux and Mohamed AbdAlhamid sit down with Ganesh Hegde, AI strategist and Manager of Technical Support Engineering at Salesforce, to explore the future of AI-driven customer engagement.
Key Topics Covered:
- The role of AI in modern customer service and support strategies
- AI-powered automation vs. human interaction: Finding the right balance
- Real-world use cases of AI chatbots, virtual assistants, and predictive support
- Challenges, risks, and best practices for implementing AI in customer service
- The future of AI in customer engagement and smart automation
Special Focus: AI-Powered Personalization & Proactive Support
Ganesh shares expert insights from Salesforce and beyond, showcasing how AI is reshaping customer experiences, increasing efficiency, and proactively resolving issues before they arise.
🎧 Tune in now and discover how AI can elevate customer service and transform business success!
No comments yet. Be the first to say something!